Excellence Now! Essential Customer Service Training
Sign up to be notified of new teleseminars daily! |
| Description: | DESCRIPTION What is Excellence Now! A highly effective customer service training webinar designed to engage all participants. Experiential, motivational, and customized to your business, industry, and workplace. This webinar is designed to demonstrate the key benefits Excellence Now! Brings to your business: More sales Better service delivery Improved customer satisfaction LEARNING GOALS The goals of the program are: Improve customer service delivery Increase telephone skills Meet and exceed customer expectations LEARNING OUTCOMES Learning outcomes for participants: Realise their role in the customer service experience Adopt a customer service mind-set Enhanced communication skills Application of effective listening and questioning skills Understand the difference between features, advantages, and benefits TARGET AUDIENCE Decision Makers such as Team Leaders, Line and/or middle managers and any customer service, sales, customer and technical support, receptionists, and accounts payable personnel who want to provide truly outstanding levels of customer service. TOPICS COVERED Excellence Now! program overview: Introduction: Making your company’s Mission Statement come alive Building rapport easily using 3 skills for clear, effective communication: Minimizing content dilution Pausing Statement delivery Adopting a CAN DO attitude Effortless selling: Features, Advantages, and Benefits Effective questioning Tips for driving first contact resolution INSTRUCTOR Christoph Spiessens offers results-driven coaching and training solutions for the winning workplace. His passion is to support employees emotionally so the business will reap the results financially. He has two values when it comes to his work: Delivering outstanding results and exceeding expectations. Christoph has a proven track record of delivering results-driven training and coaching solutions that work for a wide variety of businesses and corporate cultures. Some of the leading companies whose expectations he has exceeded include Expedia, Emirates, and Japan Airlines. Christoph has received extensive coaching training and obtained many qualifications in this field. He is also the author of two popular personal development books entitled Life of a Lifetime and Connecting to Your Inner Light. Instructor's Profile: http://www.christophspiessens.com |
| URL: | https://www.eventbrite.com/e/excellence-now-essential-customer-service-training-free-webinar-registr |
| Date: | Thursday, October 29, 2015 |
| Time: | 5:00pm-6:00pm UTC |
| Duration: | 1 hour |
| Access: | Public |
| Category: | Business*, Relationships*, Sales*, Webinar* |
| Created by: | Public Access |
| Updated: | Thursday, October 22, 2015 7:27pm UTC |
| : | Free |
| : | 00302310466851 |
| : | info@mathemagenesis.com |
| : | Vasileios Kratidis |
| : | 00302310466851 |
| Comments: | None |