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How to Counteract Crises When Customers Complain, Curse, and Create Chaos

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Description: When your customers express anger, seldom is it about you. But their dissatisfaction is often an accurate snapshot of how they view your company at that moment. And the way your customers feel following an interaction with you or your employees can make the difference between whether they choose to continue to do business with your company or take their business to your competitor. During this webinar, you will learn a simple, practical method to (1) calm down an irate customer; (2) resolve the customer service challenge effectively; and (3) preserve your business relationship.

URL: http://www.marigoldconsulting.com/AngryCustomersWebinar
Date: Thursday, December 5, 2013
Time: 7:00pm-8:00pm UTC
Duration: 1 hour
Access: Public
Category: Business*, Work Environment*, Webinar*
Created by: Public Access
Updated: Friday, November 22, 2013 6:46pm UTC
Cost ($): 45
Call In Number: Available after registration
Contact Email: webinars@marigoldconsulting.com
Contact Person: Lisa M. Newman
Contact Phone: 678-318-3672
Comments: None


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