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Free Webinar: Is Poor Information Structure Slowing Down Your Call Center?

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Description: It’s not easy to run a call center. Lengthy call cycles, customer complaints, high CSR turnover and poor ROI on technologies all drive up costs—and drive managers crazy. These problems are symptoms of poorly written and poorly maintained call center documentation.

Are your call center’s costs rising while customer satisfaction plummets?

Join us for this information-packed webinar where we’ll share a proven approach to improving your documentation. We’ll show you how you can

*reduce search time, shortening call length and time to resolution
*ensure that information given to customers is always up-to-date and accurate
*shorten CSR onboarding and training cycles and boost morale, and
*increase efficient usage and ROI of technologies.
URL: http://www2.informationmapping.com/l/8622/2015-11-05/24csyj
Date: Wednesday, November 25, 2015
Time: 7:30pm-8:30pm UTC
Duration: 1 hour
Access: Public
Category: Webinar*, Writing and Web Content*, Time Management*
Created by: Public Access
Updated: Wednesday, November 18, 2015 6:50am UTC
Cost ($): 0
Call In Number: +91 (80) 6793 5328/29
Contact Email: vgunther@informationmapping.com
Contact Person: Vinisha Gunther
Contact Phone: +91-080-6793 5328
Comments: None



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