Lithium Webcast Series
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| Description: | Customers have extreme expectations in regards to customer service. While customer service doesn’t have to be delightful, it must meet the customers’ needs – single contact, fast, easy, and most importantly, provide a solution. Savvy brands are already leveraging online customer support channels to satisfy their customers’ expectations. Brands also know that online channels can lead to reduced cost. Lithium Technologies online communities enable companies to deflect 20% of service calls, that saves companies millions of dollars. Join Lithium and Forrester’s Kate Leggett to learn: What consumers expect from customer service experiences The implications of different customer service technologies Why siloed and disjointed interactions across different customer service channels are no longer acceptable Featured Speakers: Kate Leggett VP, Principal Analyst Forrester Research Katy Keim Chief Marketing Officer Lithium |
| URL: | http://pages.lithium.com/webcast-customer-service-doesnt-need-to-be-delightful.html |
| Date: | Wednesday, August 27, 2014 |
| Time: | 2:00pm-3:00pm UTC |
| Duration: | 1 hour |
| Access: | Public |
| Created by: | Public Access |
| Updated: | Tuesday, August 26, 2014 4:49pm UTC |
| : | Free |
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| Comments: | None |